AIXA INGLES

Detail-Oriented Administrative & Digital Marketing Professional

Wuhan, CN.

About

Detail-oriented and fast-learning professional with 3+ years in online sales marketing and 2+ years in retail sales, adept at driving revenue growth and optimizing customer experience. Proven ability to leverage digital platforms, resolve customer concerns, and manage strategic initiatives, seeking to apply these skills in a dynamic administrative or remote customer support role.

Work

Wuhan Wenchiuhuayun Technology Company

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Online sales Marketer

Wuhan, Hubei, China

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Summary

Led strategic digital marketing initiatives to drive revenue growth, enhance brand visibility, and optimize customer experience for an online technology company.

Highlights

Developed and implemented strategic digital marketing initiatives, increasing online brand visibility by 25% and contributing to a 15% growth in quarterly revenue.

Managed multi-channel digital campaigns across social media, email, and PPC platforms, achieving a 10% improvement in conversion rates and expanding target audience reach.

Collaborated cross-functionally with a 5-member team to analyze customer feedback and implement solutions, improving overall store experience and reducing customer complaints by 20%.

Continental São Tomé Supermarket

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Salesman

São Tomé, São Tomé, Sao Tome and Principe

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Summary

Managed diverse product sales and customer service operations, fostering long-term client relationships and enhancing brand reputation for a supermarket.

Highlights

Managed sales of a diverse product portfolio, consistently exceeding monthly sales targets by an average of 10%.

Processed over 50 daily transactions, including billing and invoicing, ensuring accuracy and efficient customer service.

Cultivated strong, long-term customer relationships through personalized service, contributing to a 15% increase in repeat business and enhanced brand loyalty.

Education

Wuhan Textile University

Wuhan, Hubei, China
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Master of Arts and Design Fashion Design

Central China Normal University

Wuhan, Hubei, China
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Bachelors of International Politic International Relation

Languages

Portuguese

English

Mandarin

Skills

Communication & Customer Service

Communication, Customer Service, Customer Interaction.

Multi-tasking

Multi-tasking, Task Management, Prioritization.

Attention to Detail

Attention to Detail, Accuracy, Precision.

Time Management & Organization

Time Management, Organization, Workflow Management.

Problem-solving

Problem-solving, Conflict Resolution, Analytical Thinking.

Professional Email Handling

Professional Email Handling, Business Correspondence, Digital Communication.

Digital Marketing

Digital Marketing, Online Platforms, Marketing Channels, Conversion Rate Optimization, Brand Visibility.

Sales & Client Relations

Sales, Client Relations, Product Selling, Invoicing, Brand Reputation.

Administrative Support

Administrative Support, Document Handling, Google Workspace, Zoom.